Terms and conditions

Aftercare and maintenance – Tanalised treated timber is treated in a way in which Tanalith E treatment is forced into the timber under extreme pressure in a treatment tank, due to this pressure, treated timber only dries out once installed.  Once installed, your building needs to be treated.  We recommend the use of an oil-based treatment, upon installation, and then at least once a year thereafter.  We do not recommend the use of water-based treatments, these can affect the longevity of the timber and cause a number of issues, no liability will be accepted for the use of the incorrect type of treatment.     

Please bear in mind that timber is a natural product and is subject to naturally occurring changes, which we have no control over, such as expansion/contraction, warping, gapping, cracking and splitting, again maintaining your building using an oil-based treatment can help to prevent this.  On average a standard 8×6 shed can hold up to 15-20 litres of water in the wood upon installation.  During the drying out period, timber can leak via the knots and shakes in the wood, this is perfectly normal as the wood is now soaking up moisture due to drying out, this is not a fault.  You may notice some condensation or freezing of the boards on the roof, again this is perfectly normal and once the building has dried out fully, you shouldn’t see this happen as often.  We recommend that you try to leave the door of the building open where possible to allow natural air flow, which will help the building to dry out and prevent the build-up of mould, however mould is a natural occurrence on timber.

Garden buildings in heavy, persistent rain are NOT 100% watertight, timber being a porous material after prolonged saturation will start to soak water through the cladding, using an oil-based treatment, at least once a year, will help to alleviate the extent of water ingress.

Access – Fair and reasonable access must be given on the day of installation with at least 1ft of space left around where the building is going to be installed.  Please bear in mind that all sizes are external but do not include the roof and/or roof overhang, please check for any restrictions or obstacles that will prevent access, including height and width, we recommend an access height of at least 2.4m.  Certain size buildings will not fit through a standard house door (6ft6 approx), through a ginnel, under an arched gate or negotiate a tight turn for example.  At the point of sale, it is your responsibility to inform us of any access issues that will prevent the building from being carried into the garden.  We can manufacture buildings in modular form for tight access at an additional fee of 20% of the overall cost of the building. We do NOT under any circumstances carry buildings over roofs, car ports, outdoor buildings, fences, walls, up sets of steps or over long distances such as several gardens, due to insurance purposes.  The weight and height of certain buildings must be taken into consideration, therefore all access issues must be reported upon ordering.  It is at the discretion of our experienced fitting team to abort the delivery if they deem it to be dangerous, where a delivery is aborted, the building will be left with you and the balance must be paid in full to GardenshedUK.  In certain circumstances, the building can be brought back for modification, a charge will be incurred for this and a recall fee of 15% of the total invoice will be payable. 

Bases – It is essential that your base is correctly prepared and is solid, flat and level.  You must allow enough space around the building (we recommend at least 1ft all the way around), for our teams to install the building in its entirety including attaching the felt/rubber at the back and fitting corner laths/facias.  Enough space must be left all the way around the building for you to be able to maintain it.  Bases must not be too close to boundary fencing, walls, garages, outbuildings or houses, as buildings cannot be installed fully, the roof may not fit and you will not have space to get around the building to maintain it.  Customer bases that are not level can affect the opening of doors/windows or cause the building to twist.  All sheds erected upon customers own bases that are NOT level will render the guarantee void, no liability will be accepted for buildings erected upon customers bases under their instruction.  It is at the discretion of our experienced fitting team to determine whether or not the base is suitable.  A recall fee of 15% of the full invoice total will be payable if your base is not suitable.  The building will be left with you and the total balance must be paid to the fitting team.  You will then be rescheduled into our next available slot. 

When choosing our tanalised timber air tech base, we will only undertake the installation of the base itself, we do not undertake any groundworks such as digging out areas or removing any garden shrubbery, bushes, trees or branches.  It is your responsibility to make sure that the area is clear and free from debris, to enable us to install the base and then the building, without being impeded.  Our bases are installed on tanalised timber posts, which are driven into the ground, some posts may appear to be misaligned, this is due to imperfections in the soil and cannot be avoided.  Informing us at the point of sale, the surface area the air tech base is being installed on, will help our teams in choosing the post sizes needed for installation.

General information

All of our buildings are handmade.  Our staff hand screw, nail and clad all buildings, which means certain tolerances must be allowed for.  We use planed wood in all of our buildings, with all sizes being nominal i.e. 2×2 framing when planed will be slightly smaller, 16mm loglap when planed may be slightly smaller. All of our floors and roofs are made from 12mm tongue and groove boards.  We can manufacture a thicker floor at extra cost.  Certain size buildings will be made in smaller sections, due to their weight and for health & safety reasons.  When buildings are made in smaller sections they will have a cover strip in place and you may notice that the cladding on the outside of the building does not always align completely.  All of our buildings that have joinery made doors and windows, can have slight imperfections. Our joiner made doors and windows, will also experience expansion and contraction in changing weathers, which can lead to some stiffness when opening and closing them, this is perfectly normal and is not a fault. We silicone seal all glass in doors and windows, however heavy rainfall can penetrate after a period of time, no liability can be accepted unless a manufacturer fault is found.  We also recommend that you regularly oil the ironmongery i.e. door and windows hinges/handles.  We use a high grade polyester roofing felt that has a 1 year guarantee, there may be some rippling/movement after installation, this is due to temperature change, it is not detrimental to the building and is beyond our control.  This should settle down after a period of time.  Timber being a natural product may warp, we supply 2 turn buttons to secure the door, these must be used when not in operation to help stop doors warping in climate changes.  All of our buildings come with standard 3mm glass, apart from the Royal doors and windows, which come with toughened glass as standard.  Playhouses and security windows are supplied with Perspex.  UPVC doors and windows can experience stiffness due to the expansion and contraction of the timber building, this is perfectly normal and is not a fault.  Metal roofing can experience condensation, particularly during colder months, you may notice this forming in lines down the roofing/vapour barrier, this is perfectly normal. 

Painted Buildings

We take great care when painting your building to achieve the best results and finish.  Please be aware that knots and green from the tanalisation process, can show through the paint, particularly with lighter colours.  This is a natural process and cannot be avoided.  Timber can be liable to expanding and contracting in certain weather conditions, and may leave a visible natural timber colour, this is also a natural occurrence and cannot be avoided.

Cancelling your order

Upon ordering your building we request a deposit, which is refundable should you wish to cancel, up to 28 days after placing the order, after this period the deposit is non-refundable.  Deposits for custom builds (any build with optional extras added or any build that has changes made to standard builds listed in the brochure) are non-refundable, 14 days after placing the order.  All cancelled orders will be subject to a 5% administration fee of the full invoice price, payable to GardneshedUK upon cancelling.

We only use our own team of fully trained, experienced fitters and any information given by the team is done so by their own free will and may not be supported by Gardensheduk, our experienced fitters will offer advice but this is in no way a verbal guarantee nor binding in any way. We reserve the right to cancel or amend delivery dates at short notice due to adverse weather, mechanical breakdown, staff disputes, sickness, traffic or any unforeseen circumstance out of our control. We will contact all customers if this affects your delivery as soon as possible.  Please be aware that all delivery times are given as estimates and are not guaranteed.  Our fitting team will liaise directly on the day with the customer to give approximate times of arrival, if we have to make an aborted delivery you will be re-scheduled into our next available slot.  We will not be liable for any costs incurred, loss of earnings or other losses with relation to a late, amended or cancelled delivery.

Please be aware that modifications made to a building, such as drilling holes for electrics, plaster boarding, screwing into the framing or cladding or attaching items to the roof, may render any guarantees invalid.